Customer Returns and Exchanges
My product arrived damaged. What do I do?
While cases are rare, damages do happen once in while during transit to your shipping location. We ask that you inspect your item(s) upon delivery. After delivery is refused, please email us at email@example.com or call (800) 674-3201 during business hours. We will send you a replacement upon receipt of damaged item. For damages unnoticed at the time of delivery, please contact us within 48 hrs of receipt and we will help to either repair or return and replace the damaged item at no additional cost to you. It is helpful to send us a picture of the item that is damaged so we can address it asap.
What is your return policy?
Not Satisfied? While we hope you will love your mimish product upon arrival, but if for any reason you don’t, contact us within 15 days of purchase. Please note you are responsible for the return shipping and a 15% restocking fee. You may return new, unused, and resalable items for a refund. Simply return the item in its original product packaging within 15 days of purchase. Once the returned product is received in new and unused resalable condition, you will be refunded for the purchase amount within 7-10 business days.
What carrier do you recommend for return shipping?
For your protection, we recommend that you return all items via a traceable carrier and method such as UPS, or FedEx. mimish is not responsible for packages lost or not received if a tracking number is not provided. You are responsible for prepaying your return shipment; mimish will not accept C.O.D. deliveries.
Can I Return Or Exchange Items That Were Purchased On Sale?
All items purchased on sale or marked down cannot be returned or exchanged.
How long does it take to process my return?
Once your return shipment is received, please allow 7-10 business days to credit the correct amount to your credit card. (Payments will be refunded less shipping costs.)
Can I return an item I bought at a retail store?
mimish cannot accept returns for items purchased through a retailer.
How do I exchange an item?
- You can exchange an item as long as it is unused and in its original product packaging. Please note that all Sale items are Final Sale, no exchanges or returns.
- In order to begin the Exchange process, please call Customer Care at (800) 674-3201 or email firstname.lastname@example.org
- Please reference your original order number and item that you will be exchanging
- Once the warehouse has confirmed receipt of the requested exchange item and has verified the item(s) is in its original product packaging and unused condition, your exchange item(s) will be shipped. Any items received outside of the above noted parameters may not be eligible for a full refund and may be charged a restocking fee.
- You may need to provide credit card information to process shipping costs and any possible price adjustments. Once the item ships, you will receive new shipping and tracking information.
When will my exchanged item be shipped to me?
If you are exchanging an item, it will be shipped to you via standard ground delivery. We will process the shipment within 48 hours. If you need your item shipped quicker, e-mail us at Customerservice@mimish.com or call us at (800)674-3201 and we’ll work with you to make sure you receive your item when you need it.
How do I cancel or update an order?
Any changes you need to make to your order before it ships must be done within 1 hour of placing your order via email to email@example.com or by calling (800) 674-3201 during business hours. We do our best to get your order processed and shipped as soon as possible.
What if I change my mind and want a different style or color after I just placed my order?
If you’d like to make a change please call us immediately at (800) 674-3201, or email us at firstname.lastname@example.org