FAQ

General FAQ:

Orders and Shipping

How long will it take to receive my order?  

Answer: Your order will arrive in 3-5  business days. We offer free ground shipping on orders above $100 within the U.S

Where Is My Order Confirmation?

As soon as your order ships, you will receive an email confirmation to the email address you entered on your order. If for any reason you did not receive an email, please check your spam folder.

How do I cancel or update an order?

Any changes you need to make to your order before it ships must be done within 1 hour of placing your order via email to customerservice@mimishdesigns.com or by calling (800) 674-3201 during business hours. We do our best to get your order processed and shipped as soon as possible.

What if I change my mind and want a different style or color after I just placed my order?

If you’d like to make a change please call us immediately at (800) 674-3201, or email us at customerservice@mimishdesigns.com

Are there any limitations regarding promotion codes?

Only one promotion code can be applied to each order.

What methods of payment do you accept?

mimishdesigns.com currently accepts the following payment methods: Visa, MasterCard, American Express and Discover, PayPal & Amazon Checkout.

Do you ship internationally?

Sorry, we are not able to offer international shipping at this time.

Do you accept international credit cards?

At this time, we accept international credit cards that have a billing address in the U.S

Do your products come with a warranty?

We stand behind everything we sell, so we’ve made returns easy. If you experience problems, we will be happy to solve them for you. Please email us at customerservice@mimishdesigns.com

Customer Returns and Exchanges

My product arrived damaged.  What do I do?

While cases are rare, damages do happen once in while during transit to your shipping location. We ask that you inspect your item(s) upon delivery. After delivery is refused, please email us at customerservice@mimishdesigns.com or call (800) 674-3201 during business hours. We will send you a replacement upon receipt of damaged item. For damages unnoticed at the time of delivery, please contact us within 48 hrs of receipt and we will help to either repair or return and replace the damaged item at no additional cost to you. It is helpful to send us a picture of the item that is damaged so we can address it asap.

What is your return policy?

Not Satisfied? While we hope you will love your mimish product upon arrival, but if for any reason you don’t, contact us within 15 days of purchase. Please note you are responsible for the return shipping and a 15% restocking fee. You may return new, unused, and resalable items for a refund. Simply return the item in its original product packaging within 15 days of purchase. Once the returned product is received in new and unused resalable condition, you will be refunded for the purchase amount within 7-10 business days.

What carrier do you recommend for return shipping?

For your protection, we recommend that you return all items via a traceable carrier and method such as UPS, or FedEx. mimish is not responsible for packages lost or not received if a tracking number is not provided. You are responsible for prepaying your return shipment; mimish will not accept C.O.D. deliveries.

Can I Return Or Exchange Items That Were Purchased On Sale?

All items purchased on sale or marked down cannot be returned or exchanged.

How long does it take to process my return?

Once your return shipment is received, please allow 7-10 business days to credit the correct amount to your credit card. (Payments will be refunded less shipping costs.)

Can I return an item I bought at a retail store?

mimish cannot accept returns for items purchased through a retailer.

How do I exchange an item?

  • You can exchange an item as long as it is unused and in its original product packaging. Please note that all Sale items are Final Sale, no exchanges or returns.
  • In order to begin the Exchange process, please call Customer Care at (800) 674-3201 or email returns@mimishdesigns.com
  • Please reference your original order number and item that you will be exchanging
  • Once the warehouse has confirmed receipt of the requested exchange item and has verified the item(s) is in its original product packaging and unused condition, your exchange item(s) will be shipped. Any items received outside of the above noted parameters may not be eligible for a full refund and may be charged a restocking fee.
  • You may need to provide credit card information to process shipping costs and any possible price adjustments. Once the item ships, you will receive new shipping and tracking information.

When will my exchanged item be shipped to me?

If you are exchanging an item, it will be shipped to you via standard ground delivery. We will process the shipment within 48 hours. If you need your item shipped quicker, e-mail us at Customerservice@mimishdesigns.com or call us at (800)674-3201 and we’ll work with you to make sure you receive your item when you need it.

Lost or Missing Packages:

  • Please note: mimish is not responsible for any lost or undelivered packages. All lost or undelivered package inquiries must be submitted to USPS/UPS/Fedex directly for resolution with your tracking number. Replacement for lost or undelivered packages will be reviewed on an individual basis.

Mis-shipped or damaged items

  • We kindly ask that you contact us directly if you have received an incorrect or damaged order.

How do I return a gift I received from your website?

mimish will happily issue a credit for all gift returns, as long as the item is returned within 30 days of purchase, is in its original packaging and has not been used. Please send an email to customerservice@mimishdesigns.com so we can help.

Wholesalers and Distributors

I am interested in carrying mimish products in my retail store, who should I contact?

If you are interested in becoming a mimish Store Retailer, please email us at info@mimishdesigns.com and one of our Corporate Sales Representatives will contact you.

I am an International Distributor, who can I contact?

mimish is currently looking for International Distributors. If you are interested in carrying our collection please contact us.

Can you send fabric samples?

Yes, We offer fabric samples to wholesale retailers.

About Our Products

Are your products fireproof? 

All mimish products are carefully tested to meet and exceed U.S. Safety Standards for flammability, suffocation, lead, pthalates, etc. We ship products that are safe for kids and families.


What makes your product line different from thousands of similar products?

Our products are designed and utility patented. They are unique in the marketplace because they are crafted with design and function in mind. All of our products are space-savers, to help you de-clutter and organize.


What is the purpose of the grommet on your products?

When we invented our first Storage Bean Bag, we used grommets for ventilation and product safety. The grommet soon became part of our brand DNA. The mimish grommet is included in our extended collection as a design detail, and it is still a functional part of our Original Storage Beanbag design. Keep a look-out for new and innovative ways we will incorporate the mimish grommet in the future.

What are the "beans" that are used to stuff the beanbag?

Each design has a special mix of virgin eps beads and shredded foam.


Does the beanbag stuffing compress with use?  How do I replace the stuffing?

If your storage bean bag seems flat, fluff up the top half by patting or turn it upside down for a few minutes. You can also refill the beans. There is a small zipper inside on the top half of the bean bag. Use a safety pin to open, add your refill beans. NOTE: We recommend ONLY ADULTS refill the storage bean bags.

What kind of fabric do you use for the storage bin?  

It is a heavy weight canvas, woven specifically for mimish. The textured surface gives it an edgy utility-feel, the fun colors make it stylish and elevated. The zippers, added pockets  and grommet detail tie the designs into our brand collection.

Is the beanbag comfortable for adults?

Yes! They are comfortable and useful for adults, teens and children. They are designed for all ages. The Storage Lounger is the most comfortable beanbag that we have.


How durable is the storage beanbag?  I can imagine my two toddlers jumping on it for fun!

Our storage bean bags are strong and durable. They are reinforced with high quality stitching and the cylindrical part on the bottom is formed and reinforced with 1/4" thick foam to store more.

Are storage beanbags recommended for pets?

Yes, our pets love the storage bean bags! Please keep in mind, If a pet “accident” happens, you should replace all of the beans.

Why did you put storage pockets in pillows?  What do you suggest can be stored?

The storage pockets are a fun detail with zippers that come in pop colors, keeping with our brand messaging. Fill It, Zip It.... You can store just about any small item you’d like to hideaway or keep close: smart phone, remote control, book, toothbrush for a sleepover, mini-figures and more.